Terms and Condition

Frshgo does not manufacture any products/goods. Frshgo is only an E-commerce service provider for supply / delivery of various Milk, Milk products, Food products, soft beverages on behalf of the respective brand / manufactures and Frshgo source/buy all its products from the brands or from their authorized partners directly. Frshgo does not hold any responsibility or liability of product quality, specifications and other related parameters. Customers are advised to check all details and select the brand / product they wish to order.


Frshgo E-Wallet (issued by Frshgo Products pvt. Ltd. ) Terms & Conditions

These terms and conditions (“Terms and Conditions”) govern your use of the Prepaid Frshgo E-Wallet (“Frshgo Wallet”) created on the Platform for your usage towards ordering Frshgo services. This Frshgo Wallet is the property of Frshgo Products Pvt. Ltd. (“FPPL”) to whom to whom it must be surrendered, upon request. The following terms and conditions shall apply to the prepaid account of your Frshgo Wallet. By using the Frshgo Wallet, you agree to the below mentioned Terms and Conditions. Please ensure that you have read carefully and understood these Terms and Conditions before using your Frshgo Wallet and also request you to keep a copy of these Terms and Conditions for your records. You further agree that by using the Frshgo Wallet, you confirm that you have read, understood and accepted the detailed Terms and Conditions of the Frshgo Wallet.


To be eligible for the Frshgo Wallet membership, you should be competent to enter into a contract i.e. you should have attained the age of majority according to the Indian law. Frshgo Wallet is not targeted towards, nor intended for use by anyone who has not attained the age of majority. Any person under the age of 18, may only use the Frshgo Wallet under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

About Your Account

Frshgo Wallet is issued to you by FPPL. It allows you to load a rupee value onto your Frshgo Wallet for use only on Frshgo Platform. The value associated with the Frshgo Wallet is not insured or guaranteed by any person or entity.

The rupee value that you load onto your Frshgo Wallet is a prepayment only for purchasing the goods and availing the services on Frshgo Platform in India unless otherwise specified.

Frshgo Wallet can be loaded on Frshgo Platform using either cash / credit card / debit card / upi / Internet Banking / any other RBI approved e-wallets managed and governed by other private or government entities . One Frshgo Wallet cannot be reloaded by using any other registered/unregistered Frshgo Wallet.

FPPL reserves the right not to accept any Frshgo Wallet or otherwise limit use of Frshgo Wallet if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful. Further, misuse of the Frshgo Wallet or its benefits in any manner may result in disablement of the Frshgo Wallet and/or withdrawal of benefits at the sole discretion of FPPL. Please maintain the Frshgo Wallet safely and securely.

Loading Value in your Frshgo Wallet

Frshgo Wallet is automatically created and enabled as soon as you register for Frshgo Platform’s services while accepting these Terms and Conditions. The wallet gets activated by loading money in it either through cash / credit card / debit card / upi / Internet Banking / any other RBI approved e-wallets managed and governed by other private or government entities by visiting the Frshgo website or Frshgo mobile app. Frshgo Wallet can be used as a mode of payment, whenever the Frshgo Wallet-holder purchases goods or services from Frshgo website or Frshgo mobile app. The minimum amount that must be initially loaded onto your Frshgo Wallet is INR 250 (Rupees Two Hundred Fifty only). The balance on the Frshgo Wallet does not have a validity or expiry period.

FPPL may change the maximum and minimum amounts at any time by notifying you at the point of recharge, or on the Frshgo website (www.Frshgo.com), and such change shall not constitute an amendment to these Terms and Conditions. No credit card, credit line, overdraft protection or deposit account is associated with a Frshgo Wallet. The balance loaded onto your Frshgo Wallet is non-refundable and may not be exchanged for cash or credit balance unless required by law in India. No interest, dividends or any other earnings on funds deposited to a Frshgo Wallet will accrue or be paid or credited to you by FPPL.

All amounts loaded onto your Frshgo Wallet are held and denominated in Indian Rupees.

Terms and Conditions

Personal Information

Doorstep Retail Solutions Pvt Ltd (“FPPL”) is the licensed owner of the brand Frshgo and the website www.Frshgo.com (”The Site”) from FRSHGO Products pvt. Ltd. “FPPL”). FPPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by FPPL on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by FPPL in the manner provided in this Privacy Policy.

Services overview

As part of the registration process on the Site, FPPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.


Services of the Site would be available to only selected geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

License & Site access

FPPL grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of FPPL. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of FPPL. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of FPPL and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or FPPL’s name or ASPL’s name or trademarks without the express written consent of FPPL. Any unauthorized use terminates the permission or license granted by FPPL.

Account & Registration Obligations

All customer have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by contacting the customer service. However Account created on the website www.Frshgo.com would be for life time of the customers.


All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

Our Return and Refund policy entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by FPPL for redelivery shall be claimed from you.

That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. FPPL reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item’s description.

You may not use the Site for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person’s use or enjoyment of the Site.

Breaching any applicable laws;

Interfering or disrupting networks or web sites connected to the Site.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Policy updates

FPPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

Frshgo Products Pvt Ltd
AF 71- B, Shalimar Bagh
Delhi – 110088


Tel.: +91 9643455108

Email id:  care@frshgo.com